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Privacy Policy

Effective date: June 9, 2021

1. Introduction

The Masonry (“we,” “us,” “our”) operates developer infrastructure tools and related services. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

2. Information We Collect

Information you provide

  • Account information: name, email address, company name, and billing details when you create an account
  • Content you process through our tools: documents, form submissions, conversation data, browsing tasks, workflow configurations, and signature requests
  • Communications: messages you send to our support team or feedback you provide

Information collected automatically

  • Usage data: API calls, features used, timestamps, error logs, and performance metrics
  • Device and connection information: IP address, browser type, operating system, and referring URL
  • Cookies and similar technologies for session management and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Process your transactions and send related notices
  • Monitor usage patterns to improve performance and reliability
  • Detect, prevent, and address fraud, abuse, and security issues
  • Provide customer support
  • Send service-related communications (updates, security alerts, account notifications)
  • Develop new features and services based on aggregate usage patterns
  • Comply with legal obligations

4. How We Handle Your Content

Content you process through our tools (documents, form data, conversations, browsing results, signatures) is treated as confidential. We process this content only as necessary to provide the Services. We do not sell your content to third parties. We do not use your content to train machine learning models unless you explicitly opt in.

Content is encrypted in transit and at rest. We retain your content only for as long as your account is active or as needed to provide the Services. You can delete your content at any time through the dashboard or API.

5. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • With service providers who assist us in operating the Services (hosting, payment processing, analytics), under contracts that require them to protect your information
  • With third-party integrations you explicitly connect (Stripe, Gmail, Slack, etc.), limited to what is necessary for the integration to function
  • When required by law, regulation, or legal process
  • To protect the rights, safety, or property of The Masonry, our users, or the public
  • In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. Cookies and Tracking

We use essential cookies to keep you signed in and maintain your preferences. We use analytics cookies to understand how the Services are used. You can control cookie settings through your browser. Disabling essential cookies may prevent you from using parts of the Services.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest (AES-256), access controls, audit logging, and regular security assessments. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your data.

8. Data Retention

We retain your account information for as long as your account is active. Usage logs and analytics data are retained for up to 24 months. When you delete your account, we remove your personal information and content within 30 days, except where retention is required by law. Signature audit trails are retained for 7 years to comply with legal requirements.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Export your data in a portable format
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at email /at/ themasonry /dot/ com. We will respond within 30 days.

10. International Data Transfers

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States. We take steps to ensure that international transfers comply with applicable data protection laws.

11. Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services at least 30 days before they take effect. The “effective date” at the top reflects the most recent revision.

13. Contact

Questions about this Privacy Policy? Reach us at email /at/ themasonry /dot/ com.